Return Policy

Have confidence in ordering with kidsinnerworld.com, if you are dissatisfied with ANY of our products, you may return the item for a full refund within 30 days of receiving it. A refund will be credited back to your credit card minus any shipping and handling charges.  In the event that you need to return a product, please contact us for a return authorization number (RA #) and return instructions. Also include your reason for wanting to make a return. 

Warranty

All items, if any, are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by Chisim Investments (Pty) Ltd. Kids inner world is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported defective within 30 days of receipt will be replaced or if requested, a refund will be issued. Claims reported after 30 days of receipt for any defects may be replaced or repaired at the discretion of kids inner world at no charge.

Shipping on all orders

We normally ship all in stock items within 5 business days from the time your order is received. Orders are usually shipped via Australia Post and actual delivery time will vary according to your Australia Post Zone or the country of order (in most cases it averages 5-10 business days from the day that the order was placed). Any item that is "out of stock" will be back-ordered and will be shipped immediately upon its arrival in our warehouse.

Occasionally, circumstances beyond our control will require additional shipping time. Holiday seasons, large orders, custom items, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 2 to 6 weeks weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available.

If you are requesting an urgent order and require delivery before times indicated, please e-mail for current shipping times for particular products and locations.

Shipping and Handling charges are based on merchandise totals BEFORE any discounts.

Taxes 

Kids inner world does NOT charge goods and services tax (GST) for orders placed outside of Australia! If you order within Australia, you will be charged an additional 10% for goods and services tax (GST).

Backorders

In the rare instance that an item is on backorder after you have placed an order with us, we will notify you within 48 hours of the order and find the best resolution for the order.

Cancellations

Since we attempt to ship orders within 24 hours, cancellation of an order must be received within 24 hours of the order being placed. Shipping, handling and freight charges will apply to all orders shipped prior to our receiving your cancellation.

Please email support@kidsinnerworld.com to cancel an order.